Contract to start ASAP un

Duration: 12 weeks with a possible extension.

Job Purpose

The Team Manager provides day-to-day operational leadership, quality assurance and workflow management for Caseworkers delivering homelessness prevention and relief duties.

They ensure that assessments, PHPs, decisions and casework interventions are lawful, timely, defensible and person-centred, and that officers are supported to deliver safe, high-quality- statutory practice.

The Team Manager provides operational leadership and professional oversight of statutory homelessness decision-making within their team.

They ensure that officers make lawful, defensible and timely decisions, and that assessments, notifications, PHPs and duty changes comply with legislation, case law and statutory guidance.

They act as the first line of escalation for complex, sensitive or contentious cases and ensure that risk, safeguarding and public protection issues are identified and managed appropriately.

They coach and develop officers, monitor performance, and ensure that statutory timescales and service standards are met.

Alongside their leadership responsibilities, the Team Leader holds a small caseload to maintain practice depth, support peaks in demand and model high-quality- casework.

They work closely with partners across ASC, CSC, Health, VAWG services, Probation and voluntary sector organisations to ensure coordinated support for households with complex needs.

Responsibilities

Lead day-to-day- delivery of casework services

Oversee triage, assessment, prevention and relief casework including hub based rapid relief work with families as required.

Ensure officers deliver consistent, lawful and person-centred- practice.

Allocate work, manage workflow and monitor caseloads.

Quality assure assessments, PHPs- and statutory decisions

Review assessments, PHPs, suitability decisions and case notes.

Ensure decisions are evidence based-, defensible and clearly reasoned.

Provide feedback, coaching and corrective action where needed.

Provide escalation for complex, high-risk- or sensitive cases

Support officers with safeguarding, domestic abuse, exploitation, severe vulnerability and public protection cases.

Ensure multi-agency risk management processes are followed.

Sign off or advise on complex decisions under supervision of the Service Manager.

Hold a small caseload

Manage a limited number of cases to maintain practice depth.

Support peaks in demand and model high-quality- casework.

Demonstrate best practice in assessments, PHPs and decision-making-.

Lead and develop officers

Provide supervision, coaching and reflective practice.

Support officers to build confidence, skills and professional judgement.

Address performance issues promptly and constructively.

Ensure high-quality- Personal Housing Plans (PHPs)

Embed PHP quality standards across the team.

Ensure PHPs are meaningful, updated and central to the resident journey.

Support officers to tailor PHPs to risk, need and circumstances.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR103128-05-26