Contract to start ASAP until 17-08-26 with a possible extension.

Job Purpose:

To provide the users of the Telecare Cardiff with an efficient, reliable and friendly response to their emergency alarm calls.

Responsibilities

To receive and respond to issues reported to the contact centre including emergency and priority calls from vulnerable and elderly customers.

To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction.

To provide any practical help, care or support that is required and inform the Control Centre of the circumstances and their own actions.

To deal with sensitive and emergency situations effectively and efficiently liaising with other customers, next of kin, care agencies are/or emergency services.

To maintain clear, accurate and concise records of any visits to customers in the event of an alarm call or a routine visit.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1727312-05-26