Contract to start ASAP until 21-11-26 with a possible extension.

RESPONSIBILITIES

To be responsible for processing all work allocated to them by the Benefit Team Leaders, in accordance with the Services stated performance indicators and office procedures.

To undertake work on the assessment of all types of Housing Benefit (HB) and Council Tax Benefit (CTB), applications, including applications from students, the self employed, all types of tenures, overpayment calculations and underlying entitlement, initial investigation on complaints, verifying claims to an agreed standard.

Maintain customer's records accurately via the Council's on-line computer systems, complying with Data Protection, Freedom of Information and other security standards.

To give accurate advice to customers, promoting take up of Housing and Council Tax Benefits and other welfare benefits, and to ensure that customers receive the maximum amounts of benefits and additional income they are entitled to.

To provide support, training or mentoring to colleagues and partners as required.

Conduct quality control exercises by checking the work of others in the team as required and identifying discrepancies and errors, reporting the results to the Benefits Team Leader.

Conduct home visits, with a colleague if necessary, to facilitate any benefit related enquiries.

Deal with telephone enquiries and provide assistance on complex issues to employees on the One-Stop-Shops and if appropriate conduct interviews with the customer.

Work in partnership with the Council Tax Billing/ Recovery/ Fraud sections and maintain effective communication on common issues.

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Liaise with DWP offices, the Rent Officer Service, Housing Associations and private landlords on individual cases.

To take personal responsibility for keeping abreast of new legislation.

To comply with Health and Safety legislation, and the Council's Equal Opportunities Policy.

To provide customer services and to process Housing Benefit claims at the frontline and alternative venues as required.

To identify and refer any cases of potential fraud to the Fraud Team for investigation, liaising with investigators as required.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

5302818-08-26