Contract to start ASAP until 10-08-26 with a possible extension.

Job Purpose:

The Shop & Ticket Assistant / Visitor Host will be responsible for:

To ensure smooth operation of the site, providing historical information to visitors and assistance during their visits.

To deliver up-front sales to customers, maximising secondary spend through ticketing, retail and visitor information.

To provide first class customer service ensuring the best possible visitor experience and cementing the Castle's reputation as a world class heritage attraction.

Responsibilities

Provide assistance and information to customers throughout their visit, Castle offers, in a pleasant and welcoming manner.

The delivery of specialized tours of the Castle house, adapting as required to the individual needs of specific visitors, e.g. School groups, foreign language groups etc.

Ensuring that all customer areas are safe for visits in line with statutory requirements.

Managing group bookings and assisting other colleagues in the organisation of visits.

Monitoring and reporting on customer comments and feedback.

Assist with special events as and when required.

Using electronic ticketing systems, both online and on site, to sell and redeem Castle tickets.

To upsell and promote tours, events and additional products.

Updating and maintaining the 'Castle Key' membership database, promoting the scheme and its benefits.

Completely daily takings paperwork in line with audit directives and providing information to administration officers for timely reconciling and processing

Maintaining the ticket office in a clean and tidy state, monitoring stock levels of consumables and relevant paperwork.

Providing a high degree of customer care and professionalism to assist in increasing the reputation of the Castle and the Council.

Being proactive at all times with a focus on shelf stacking, cleaning and stock control.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1728735-05-26