Contract to start ASAP until 31-03-26 with a possible extension.

Responsibilities:

Provide advice in such areas, but not exclusively, as security of tenure, possession proceedings, housing rights following relationship breakdown, welfare and housing benefits, tax credits, debt counselling, housing options, employment and training opportunities, provision of support services or long term accommodation options.

Take a casework approach to seek out solutions to meet the needs of customers assisting them to access the services they need to support desired outcomes.

Develop and review solution focussed and person centred action/support plans with both short and long term aims as required to meet the stated needs of the customer.

Forge and maintain effective working relationships and work collaboratively with internal and external individuals and organisations to provide advice and support to vulnerable adults and young people.

Make relevant enquiries, assess eligibility for accommodation and make complex decisions in accordance with prevailing legislation and codes of guidance, case law and policy, with particular emphasis on Housing Act 1996 as amended by the Homelessness Act 2002 & 2004, or subsequent legislation.

Issue robust decision letters in a way that meets the requirement of the prevailing legislation, codes of guidance and case law.

Identify risk and take appropriate action to mitigate against excessive or avoidable risk, alerting senior managers where appropriate.

Contribute and participate in the development and maintenance of policies and procedures to provide and promote continuous improvement and a quality service.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1672824-01-26