Contract to start ASAP

Duration: 17 weeks with a possible extension.

Responsibilities:

Deliver a comprehensive, customer focussed and high quality housing allocations service, liaising with other sections, departments and agencies internally and externally in relation to housing needs issues on behalf of home seekers

Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council's resources, including accommodation and financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs.

Maintain accurate and up to date records of the voids and lettings process as well as entering and maintaining records on the housing register using the integrated housing management IT system.

This includes developing and running regular performance related reports and undertaking regular and frequent data reconciliation.

Understand and work in accordance with legislation and Slough's current lettings and voids policies, standards and targets, responding to customer enquiries regarding voids and lettings, liaising with other sections and/or contractors as necessary to provide a co-ordinated response.

To manage applications for social housing, including those of a complex nature and be responsible for applying the law and policy appropriately, reaching lawful and defensible decisions and ensuring that the Council's Housing Allocations Policy is implemented

To ensure that each case receives a correct assessment liaising as necessary with colleagues in housing needs for acute cases and with the investigation team where cases of fraud or benefit abuse are suspected

To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Housing Allocations Manager.

Ensure that colleagues are briefed on relevant issues relating to the topic/liaison

Provide information for new tenants about the properties and services available and ensure this information is regularly updated while liaising with tenancy management colleagues to ensure that the sign up process is efficient and informative for the client and timely in order

Undertake home visit to housing applicants who are shortlisted for vacant properties, verifying their eligibility and circumstances.

Where appropriate, ensure that vulnerable applicants have support to ensure that they can manage their tenancy.

Identify potential improvements in the service and work with the Housing Allocations Manager to find the best methods to develop the service.

Driving licence essencial

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR100780-04-26