Contract to start ASAP

Duration: 90 days with a possible extension.

Job Purpose

To provide an efficient planning and scheduling service for repairs, maintenance, and property-related activities across Sutton Housing Partnership's housing stock.

The Planner is responsible for coordinating appointments, allocating resources, monitoring work progress, and ensuring that services are delivered effectively while maintaining high levels of customer satisfaction.

We are looking for a team of two individuals to manage the dlo and supply chain and drive productivity of operatives and maintain a high level of communication with our customers.

Responsibilities

Planning and Scheduling

Schedule responsive repairs, void works, planned maintenance, and inspection appointments.

Allocate work to operatives and contractors based on skills, availability, location, and priority.

Optimize daily schedules to maximize productivity and minimize travel time.

Monitor work queues and adjust schedules to meet service targets and performance standards.

Ensure emergency and urgent repairs are prioritized appropriately.

Customer Service

Act as a key point of contact for residents regarding repair appointments and service updates.

Communicate appointment details, changes, and delays in a professional and timely manner.

Resolve scheduling issues and customer queries efficiently.

Support the delivery of excellent customer service in line with SHP standards.

Performance Monitoring

Track and monitor progress of jobs from initial request through to completion.

Maintain accurate records using housing management and scheduling systems.

Produce reports and performance information as required.

Identify scheduling conflicts, delays, or operational issues and escalate where necessary.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR104516-06-26