Contract to start ASAP until 03-04-26 with a possible extension.

Job Purpose
The Housing Officer provides high-quality housing advice, tenancy and estate management support to customers across Nottingham City.

This is a varied, customer-focused role supporting tenants, leaseholders and applicants, ensuring services are delivered in line with legislation, policy and best practice.

The role plays a vital part in helping people access and sustain safe, decent and affordable homes.

Responsibilities:

Deliver excellent housing, tenancy and estate management services in line with statutory requirements and council policies

Provide housing advice and support on lettings, allocations, mutual exchanges and tenancy changes

Support tenants with rent enquiries, benefits advice and signposting to financial inclusion services

Assist with garage management, including applications, waiting lists, allocations and site visits

Respond to customer enquiries, complaints and councillor enquiries professionally and empathetically

Support the team with issues such as anti-social behaviour, tenancy fraud, safeguarding and vulnerability concerns

Liaise with internal teams and external partners to resolve customer issues effectively

Manage keys for empty properties and garages and arrange appropriate property security

Deliver comprehensive administrative support, including reports, invoices, payments and maintaining records

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1663356-01-26