Contract to start ASAP

Duration: 52 weeks with a possible extension.

Job Purpose

To provide effective day to day housing management for temporary accommodation owned or directly managed by the Council, ensuring properties are safe, well maintained, and compliant with all relevant legislation, policies and standards.

To maintain high property standards by carrying out inspections, investigations and follow up actions in response to complaints, repairs issues, damp and mould concerns, anti social behaviour, and tenancy/licence breaches.

The postholder ensures that issues are resolved promptly through direct action, coordination with contractors, and enforcement of tenancy/licence terms.

To work closely with internal teams, partners and statutory agencies to ensure that breaches of tenancy/licence agreements are identified early, addressed appropriately and escalated when necessary, using all available enforcement tools to protect residents and the Council.

To deliver a resident focused service by providing clear communication, practical support, and a strong presence within temporary accommodation settings, ensuring that households feel supported, listened to and safe throughout their stay.

The role plays a pivotal part in helping residents stabilise and prepare for their move into a safe and sustainable settled home.

Deliver a specialist aspect of service delivery, which engages customers / stakeholders and enables them to make effective use of the service.

The service is delivered to the quality, organisational and professional standards required

Customer / stakeholder expectations are managed in relation to what can be delivered.

The service meets organisational requirements and reflects customer / stakeholder requirements / needs, within organisational constraints.

Maintain all required records and information.

Analyse and interpret complex information, for input into reports.

Procedures are adhered to and all information is correctly recorded and processed.

Accurate, complete and relevant information / records / reports are provided for internal and/or external use.

Develop specialist documents / materials / activities to support / promote the service area.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR105664-07-26