Contract to start ASAP until 31-03-27 with a possible extension.

Full job description

Housing Maintenance Administration Officer – Cambridge City Council

Hours: Full-time (37 hours per week)

Contract: Temporary contract from 23 November 2026 to 31 March 2027

Support the Effective Delivery of Housing Maintenance Services

We're recruiting an organised and customer-focused Housing Maintenance Administration Officer to join Cambridge City Council, based at the City Services Hub, CB4 0DN.

This is a busy housing administration role supporting the delivery of repairs, maintenance and associated services across the Council's housing stock.

You'll work closely with residents, operatives, contractors, surveyors and housing colleagues to ensure repair requests, appointments, records and work orders are managed accurately and efficiently.

About the Role

As a Housing Maintenance Administration Officer, you'll provide day-to-day administrative and customer service support to the housing maintenance function.

You'll help coordinate repair requests, maintain accurate records, liaise with residents and contractors, and support the smooth progression of maintenance activity from initial request through to completion.

What you'll be doing:

• Providing administrative support to the housing maintenance and repairs service
• Logging and processing repair and maintenance requests
• Creating, updating and monitoring work orders
• Scheduling appointments and coordinating access with residents
• Liaising with operatives, contractors, surveyors and housing officers
• Responding to telephone, email and written enquiries
• Providing residents with updates on repair progress
• Maintaining accurate property, repair and customer records
• Monitoring outstanding and overdue maintenance jobs
• Following up incomplete or delayed works
• Supporting the coordination of planned and reactive maintenance
• Processing contractor information, invoices or associated documentation where required
• Updating housing and maintenance management systems
• Preparing reports, spreadsheets and management information
• Escalating urgent repairs, risks or service issues appropriately
• Supporting complaint resolution and service recovery
• Ensuring customer information is handled confidentially
• Helping improve administrative processes and customer service standards

Requirements

We're looking for a highly organised and reliable administrator with strong customer-service skills and an interest in housing or property maintenance.

You'll ideally have:

• Previous experience in administration, business support or customer service
• Experience within housing repairs, property maintenance or a similar operational environment
• Experience processing repair requests or work orders would be advantageous
• Strong organisational and time-management skills
• Good written and verbal communication skills
• Ability to communicate professionally with residents and contractors
• Strong attention to detail and accurate data-entry skills
• Experience using Microsoft Word, Excel and Outlook
• Experience using housing, repairs or property-management systems would be advantageous
• Ability to manage multiple tasks and priorities
• Ability to work effectively within a busy operational team
• Previous local authority or social housing experience would be highly desirable
• Ability to deal professionally with challenging or dissatisfied customers
• Eligibility to work in the UK
• Ability to provide relevant references/work history
• Ability to complete required pre-employment checks

Why Apply

• Opportunity to work with Cambridge City Council
• Competitive Umbrella rate of £20.69 per hour
• Full-time 37-hour working week
• Temporary assignment through to March 2027
• Opportunity to gain further housing repairs and maintenance experience
• Varied role involving residents, contractors and operational teams
• Chance to build further local authority housing experience

Benefits

• Weekly Pay
• Company Pension
• Ongoing Agency Support

Additional Information

Client: Cambridge City Council

Job Title: Housing Maintenance Administration Officer

Location: City Services Hub, CB4 0DN

Positions Available: 1

Hours: 37 hours per week

Start Date: 23 November 2026

End Date: 31 March 2027

Contract Type: Temporary

Pay Rate: Umbrella: £20.69 per hour

Job Types: Full-time, Temporary contract

Pay: £20.69 per hour

Benefits:

• Company pension

Application question(s):

• Do you have previous experience in administration, housing repairs or property maintenance support?
• Do you have experience processing repair requests, work orders or contractor appointments?
• Are you confident dealing with residents, contractors and operational colleagues?
• Have you previously used a housing, repairs or property-management system?
• Are you able to reliably travel to the City Services Hub, Cambridge, CB4 0DN?
• Are you available to start from 23 November 2026?

Experience:

• Administration / Business Support: 1 year (required)
• Housing Repairs / Property Maintenance: 1 year (preferred)
• Customer Service: 1 year (preferred)
• Local Authority / Social Housing: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

5309692-11-26