Contract to start ASAP

Duration: 12 weeks with a possible extension.

Responsibilities

Investigate and respond to parking-related correspondence in line with statutory processes, KPIs, and council procedures

Prepare cases and present evidence at adjudication hearings with the Environment and Traffic Adjudicators (London Tribunals)

Review and manage parking permit and suspension applications within set timescales

Handle calls and emails within a specialist parking customer service environment

Identify trends in complaints and representations and provide feedback to management

Authorise cancellations and refunds in accordance with council policy

Support compliance with enforcement standards and highlight non-compliance issues

Provide guidance on legislation and complex cases

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR105776-06-26