Contract to start ASAP until 26-02-27 with a possible extension.

Responsibilities:

To proactively keep up to date with changing benefit entitlement affecting Council tenants and to provide a high level of counselling support & advocacy for tenants on the availability of and how to apply for various additional sources of income, including Housing Benefit, Tax Credits, Child Benefit etc.

Manage a team of staff to ensure they are delivering services within agreed standards.

To lead and set an example to direct reports in accordance with the PRIDE values and corporate vision

To provide cover for the Rent Arrears Recovery Lead Officer (TA)

Production of clear, concise, accurate and timely management reports together with a high standard of letter writing/communication skills

Work with & support challenging and vulnerable residents and making informed decisions when contacting the range of support workers which are available.

Contribute to or coordinate the process of updating policies and procedures for the income & collection team

Engage charitable organisations where appropriate to assist residents in seeking information and advice that supports them in managing their personal finances

Promote alternative sources of affordable credit

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1755755-07-26