Contract to start ASAP until 12-10-26 with a possible extension.

Job Purpose

Social housing creates accessible and affordable housing for those most in need. It offers people security of tenure and provides a foundation to put down roots, plan for the future and make a house a home.

The Housing Services team are responsible for delivering the Council's statutory housing functions, including the allocation and management of the Councils housing stock, monitoring and recovery of housing related debt and tenant engagement responsibilities.

The job holder will work as part of a busy team of housing professionals specialising in Income Management across a range of tenure types and chargeable services to provide a comprehensive, high-quality service and ensure our customers can sustain their tenancies.

By maximising income collection, it enables us to fund and reinvest in housing related services for tenants in North Yorkshire

The job holder will be expected to undertake intensive management of leaseholder accounts for domestic properties, garden and garage plots, communal service charges, shared ownership charges, and other housing related debts. Ensuring early intervention before debts get out of control is a primary focus and promoting a 'payment first' culture, so customers prioritise their responsibility to pay.

The key job roles will include the administration of a full range of customer account management, collection and recovery functions, including attendance at Court to ensure all housing related income is paid and take appropriate action in accordance with Policy & Procedure for non-payment to reduce the number of accounts that fail and prevent homelessness.

You will also provide knowledgeable help and advice to customers who are experiencing financial difficulty and struggling to meet their rent obligations and, support and encourage customers to seek out solutions, access relevant benefits and sign post them to other support providers.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1748068-06-26