Contract to start ASAP

Duration: 18 weeks with a possible extension.

JOB PURPOSE

To work to the No Wrong Door (NWD) programme to assess customer needs ensuring a holistic problem solving approach to customer needs

To be the lead officer in guiding and assisting customers through their favoured options in exploring a planned and co-ordinated approach to identified key support needs, including housing, employment and child care.

Liaise and work with all relevant organisations and partners to prevent

To negotiate and conciliate with landlords, parents and other accommodation providers to prevent homelessness and provide practical assistance to help customers remain in or gain alternative accommodation wherever possible

Ensure that all enquiries and cases are progressed speedily and efficiently and that all set targets are achieved whilst maintaining excellent customer service standards for all relevant client groups and contribute to year on year improvement of those standards.

RESPONSIBILITIES

To conduct housing options interviews with customers focussing on assessing housing needs, preventing homelessness and giving good quality advice on the housing choices available so that customers can make informed decisions

To negotiate and mediate with landlords, parents and other accommodation providers to prevent homelessness and provide practical assistance to help customers remain in their accommodation, including home visits

To provide good quality advice, information and assistance through face to face interviews, home visits, co-location, by telephone and by correspondence within a customer care framework, ensuring all deadlines are met and that customers can make informed decisions about their housing options

To provide the above through a detailed knowledge of housing legislation and case law in relation to homelessness, children, immigration law, social housing sector landlord and tenant law, and family law including domestic abuse and welfare benefits and rights

To confirm eligibility and that there is a reason to believe that an applicant is homeless and in priority need when determining whether accommodation is to be provided, making recommendations as to what would constitute suitable accommodation

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR103993-06-26