Contract to start ASAP

Duration: 10 weeks with a possible extension.

Responsibilities:

Provide an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks.
Settle residents into their new homes and visit residents on a regular targeted and pro active basis, ensuring tenancy conditions are met and properties are maintained to a good standard.

Complete welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners.

Work proactively with customers, manging expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord.

Managing complex cases through to completion

Carry out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators.

Support with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold.

Explore solutions such as good neighbour agreements, mediation, and non-legal interventions.

Attend court and prepare contracts, notices and legal papers on tenancy breach issue.

Attend multi-agency partnership meetings

Support our safeguarding obligations by applying professional curiosity and reporting concerns to the specialist teams.

Support and collaborate with colleagues who deal with tenancy fraud.

Prevent non-essential visits by offering a comprehensive, responsive, high quality housing management service using alternative methods of contact.

Provide a holistic approach to resident contact, identify opportunities to carrying out tasks on behalf of other teams, and/or support residents into services to improve health and wellbeing, employment, education and training.

Ensure residents are safe in their homes, working with other teams to provide access to resident's homes as required. Ensure FRA actions are completed and carrying out PEEPS and PCFRA's as required.

Carrying out a programme of tenancy audits so we know who our residents are and identifying support needs.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR109516-07-26