Contract to start ASAP until 31-12-26 with a possible extension.

Job Purpose

The Payments and Care Charging Manager is responsible for managing and developing a team of staff to deliver an efficient and effective payment and care charging service to Adult Social Care.

The Payments and Care Charging Manager is responsible for delivering the Council's payments and care charging policies ensuring that payments, billing, financial assessments and debts raised are compliant with the Care Act 2014 statutory guidance, and with corporate and local policies and procedures.

The Payments and Care Charging Manager is responsible for ensuring any changes in legislation, statutory guidance or welfare benefits are implemented in both payments and care charging systems and procedures ensuring the Council is compliant, ICT systems are developed, upgraded and refined accordingly.

The Payments and Care Charging Manager is responsible to ensure that income and expenditure related to Adult Social Care (including Residential, Direct Payments and home Care etc) are made in accordance with integrated payment procedures, the Council's Standing Orders, Financial Regulations and Government rules.

Responsibilities

Leadership and Staff Management

To manage, supervise, mentor and appraise staff within the section to deliver the Council's Payments and Care Charging policies, ensure that payments and billing cycles are processed on time, income is maximised and debts processed efficiently to comply with the Council's financial regulations and government legislation.

To create a performance focused approach and culture within the section, ensuring that appropriate work plans, appraisal, check ins and staff development systems are in place to achieve the teams objectives.

To ensure staff within the section are aware of standards, expectations and timescales, and to establish clear lines of responsibility and accountability building trust, good morale and teamwork.

To ensure the team is aware and compliant with health and safety at work guidelines, General Data Protection Regulation (GDPR) and other legal and corporate standards and guidelines.

To ensure that staff deliver an expert customer advice service on all aspects of payments and care charging policy, ensuring customers and social care professionals are correctly advised, including, deferred payment arrangements and third party top ups.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

130829-05-25