Contract to start ASAP

Duration: 16 weeks with a possible extension.

Job Purpose

To deliver a targeted, customer-focused service as part of the Council's Crisis Resilience Fund (CRF), supporting residents experiencing or at risk of financial hardship.

The postholder will be responsible for administering Crisis Support Payments and Housing Payments, while proactively engaging residents to maximise income, reduce outgoings, and improve long-term financial resilience.

The role will also contribute to wider service delivery, including Housing Benefit and Council Tax Support processing and, where required, debt recovery activities.

Responsibilities

Crisis Resilience Fund Delivery

Process applications for Crisis Support Payments and Housing-related payments accurately and in line with policy and guidance.

Make timely decisions, prioritising urgent and vulnerable cases.

Ensure all awards are correctly assessed, verified, and recorded.

Identify and escalate safeguarding concerns or vulnerability where appropriate.

Income Maximisation & Financial Support

Proactively contact residents (primarily via telephone) to:

Identify opportunities to increase household income (e.g. benefit entitlement, grant support).

Reduce household expenditure (e.g. utilities, debt repayments, budgeting support).

Provide holistic financial support advice tailored to individual circumstances.

Make referrals to internal services and external partners (e.g. debt advice agencies, voluntary sector organisations such as StepChange where appropriate).

Support residents in accessing sustainable financial solutions rather than short-term crisis support alone.

Stakeholder Engagement

Liaise effectively with internal teams and external partners, including:

Housing Services

Adult Social Care

Revenues & Benefits

DWP, HMRC

Advice agencies and voluntary sector organisations

Build positive working relationships to support coordinated interventions for residents.

Act as a key point of contact for CRF-related enquiries.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR104087-06-26