Contract to start ASAP

Duration: 26 weeks with a possible extension.

Responsibilities

The jobholder will be expected to complete the responsibilities / accountabilities effectively in order to deliver the key objectives of the organisation

Undertake specialist activities in accordance with pre-determined procedures, instructions and standards to support the effective provision of housing management.

Maintain an effective appointment system for Officers in response to complaints, enquiries and requests for service and plan/co-ordinate a programme of housing surgeries, estate inspections, new tenant visits and introductory tenancy reviews.

To administer and receive requests for mutual exchanges, successions, assignment of tenancies and permissions to enable Housing Officers to determine approval/refusal.

To initiate outgoing calls and enquiry responses and encourage customer feedback in order to improve customer services.

As required, undertake reception duties, deal with telephone and personal enquiries and provide housing advice to ensure effective delivery of the tenancy/estate management service.

To support the Housing Officers in relevant visits such as inspections, safe and well checks and other tenancy visits as and when required.

To administer and process TV licences, requests for keys/fobs, screening requests and any other requests/referrals relevant to the Section.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR20458-01-26