Contract to start ASAP until 23-05-26 with a possible extension.

Job Purpose

You'll demonstrate our HEART values in your behaviours.

You'll: Be authentic, open and transparent in your actions and words

Believe that by working together we accomplish more, and work hard every day to improve services, efficiency and value for money.

Take responsibility for delivering excellence and own your own actions.

Embrace difference, and put our residents, colleagues and our partners are at the heart of all you do.

Do what you say you will and be relied upon to keep your promises.

And, of course, show commitment to our approach to Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing.

The role

To own and manage the customer relationship meeting individual and community needs.

To provide innovative mixed tenure landlord services within a patch.

To ensure Triathlon Homes delivers excellent tenancy management and leads in
customer excellence.

Work proactively with customers to ensure efficient tenancy and leasehold management including letting empty homes, income maximisation and arrears management and understanding service charges.

Take ownership of the patch and quickly resolve customer's concerns managing expectations as appropriate.

Deliver continuous improvements to
services, managing change effectively.

Resolve anti-social behaviour and manage casework, ensure customers' homes are safe in relation to fire safety, undertake estate inspections and deliver agreed actions

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR102872-05-26