Contract to start ASAP

Duration: 12 weeks with a possible extension.

Responsibilities:

To support the Head of Legal Services and the department as a whole.

To ensure that the overall case management and business systems are fully effective in

delivering cost effective legal services to the Council.

To ensure that there is a strategy for future performance and to maintain and develop systems of monitoring and measuring the performance, reporting to the Legal Services Management Team.

Responsibility for managing and updating Legal Services work practices to meet the Law Society's Practice Management Standards, Lexcel.

To manage the relationship with the external assessor, including selecting the assessing body.

Overall responsibility for ensuring conformity to internal quality systems and monitoring across a wide range of performance indicators including: client satisfaction, speed of transactions, file review, individual productivity, overheads, expenses, training etc.

Responsible for ensuring that Legal Service comply with the Council's corporate standards, policies and procedures, e.g., HR policies, Financial Regulations etc.

Responsibility for liaising with customers to establish satisfaction levels with service and establish service needs and demands for the future.

Responsible for ensuring that any negative feedback from clients is addressed and action taken to minimise future incidents.

To take a strategic role on the legal management team, with responsibility for ensuring team members meet their agreed targets.

To undertake special projects for the Head of Legal Services, including benchmarking and business process redesign.

To produce business and service plans which are regularly updated and discussed.

The business continuity plan addresses both strategic and operational issues.

To gather data and calculate recharges to client departments and external clients.

To oversee the Framework contract for external legal advice.

To produce and analyse high level management information from the case management system, including time management and case numbers.

To research, produce, and update complex documents, such as reports and procedural manuals.

To benchmark performance of Legal Services against other local authorities.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR24302-03-26