Contract to start ASAP until 31-07-26 with a possible extension.

Responsibilities:

To provide the first point of contact for customers in relation to all aspects of Housing Management and provide administrative support to the Housing Management team.

Daily contact with tenants and their representatives concerning any aspect of Housing Management and conditions of tenancy.

To have knowledge of policies and procedures for dealing with breaches of conditions of tenancy, particularly anti-social behavior and rent arrears in order to assist the Housing Officers to provide advice and information to customers.

To undertake all aspects of the Right to Buy and Mutual Exchange cases, including the property inspection.

o always see the service through the eyes of the customer and make suggestions for improvement where appropriate

To carry out duties efficiently and effectively

To constantly challenge own performance and make improvements

To help build pride, passion and reputation for NWLDC

To participate in the Council's appraisal scheme and to undertake any necessary training and development as identified for the job role

To ensure high standards of health and safety practice are maintained in accordance with council policy, including the health and safety and welfare at work of themselves and colleagues.

To promote the Council's Equality and Diversity Policy to ensure service provision and employment practices are non-discriminatory.

To undertake any other reasonable tasks appropriate to the grading of the post and as required by the line manager

To assist in the event of a civil emergency in any way as instructed

UK driving license

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

5296896-06-26