Contract to start ASAP

Duration: 12 weeks with a possible extension.

Job Purpose

The purpose of the role is to respond to calls from customers who activate their emergency alarm and to arrange for appropriate emergency services, next-of-kin or Emergency Call-out Officers to assist them.

The role forms an integral part of the supported housing service and provides essential emergency support to vulnerable adults, helping them to live independently in their own homes.

The role-holder will be expected to make decisions about the type of assistance needed by customers and to assess situations to enable the appropriate support to be provided as swiftly as possible.

The role forms part of a team of Control Operators providing a 24-hour service to tenants of sheltered housing and dispersed housing for the elderly, as well as to private customers of the service

Delivery of an effective and appropriate service to all service users, fairly and without discrimination.

The Lifeline team provides an out-of-hours repairs service, dealing with emergency repair requests from tenants of CBC and other client housing providers and works closely with the Repairs team in resolving repair issues.

In addition to the above, Control Operators play an important role as a front-line service 365 days a year and deal with a variety of general enquiries and emergency situations affecting CBC customers requiring immediate action such as floods, power cuts, fires, anti-social behavior and liaise with emergency services, Social Services, utility suppliers and contractors to ensure satisfactory resolution

You will be required to work an average of 24 hours per week; the shift pattern will be agreed with your manager. Some shifts will include lone working.

You must show a willingness and flexibility to cover for colleagues holidays and sickness.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR21139-01-26