Contract to start ASAP until 11-05-26 with a possible extension.

Responsibilities

To ensure the Housing Needs and Strategy service is seen as the best service in the country through the work you conduct on a daily basis.

To place the residents at the heart of our services and to treat every resident as if we are providing a service to an important member of our family.

To promote the spirit of the Homelessness Reduction Act 2017 and prevention of homelessness every day of your work.

Responsibility for the assessment, enquiries and main duty decisions (singles and families) with particular reference to assisting people under the relevant homelessness legislation and nforming them of the Council's decision in relation to their application.

To specifically assist with pre-existing applications to clear the homeless decisions backlog.

To operate to the highest professional customer care standards for the delivery of the homelessness service.

This includes the provision of a responsive and empathetic service that places the customer at the heart of service delivery.

All work undertaken should be through a trauma informed lens with the awareness that trauma and its affects can impact people differently.

To participate and contribute to relevant case conferences with internal council services (eg. Adult Social Care, Childrens Services, MARAC, DSM, hospitals etc) and provide advice on matters related to homelessness.

To support Council initiatives for complex and vulnerable persons for eg. Rough sleepers, asylum seekers/refugees, victims/survivors of domestic abuse. LGBTQ+, care leavers etc.

To ensure responsibilities with regard to the safeguarding of adults and children at risk are met at all times and promotes the council's safeguarding work.

Responsibility in delivering a co-ordinated approach to inquiries and decisions for families and vulnerable persons through developing and maintaining effective working relationships with other Council teams (within Housing Needs and Strategy), services and external agencies.

To ensure effective implementation an adherence to processes and protocols with Social Services, for effective liaison and for discharging statutory joint obligations and duties.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1684318-01-26