Contract to start ASAP until 22-04-26 with a possible extension.

Job Purpose:

The Control Centre Operator will be responsible for receiving and responding to a range of calls including emergency and priority calls from vulnerable or elderly callers.

Managing a range of support services to employees and customers of the council.

Responsibilities

To deliver services to customers across a range of services including making outbound and receiving inbound welfare calls vulnerable or elderly customers

To understand, support and advise a wide range of customers who will be making enquiries concerning Council services through multiple channels of access

To work with colleagues within the Control Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction

To deal with sensitive and emergency situations effectively and efficiently liaising with other customers, care agencies are/or emergency services

To receive and respond to issues reported to the contact centre including ergency and priority calls from vulnerable and elderly customers

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1677212-01-26