Head of Brokerage

  • London, United Kingdom
  • London Borough of Waltham Forest
  • Full-Time
  • On-Site

Job Description:

Contract to start ASAP

Duration: 12 weeks with a possible extension.

Responsibilities:

To ensure the effective, value for money brokerage of placements and packages of care for the defined client groups(s) covered by the team.

Brokerage and ongoing management of care placements and packages promotes choice, independence and positive outcomes for service users, carers and families.

The team delivers excellent customer service and is recognised as following best practice.

Customer relationships and stakeholders are managed effectively.

Placements and packages of care commissioned by the team are excellent value for money.

To ensure tight control of commissioned spend on placements and packages of care for the client group(s) covered by the team.

Robust processes are in place that ensure tight financial control and value for money.

Ongoing savings from placements and packages are achieved.

Support packages are continually challenged and reviewed to ensure they are appropriate.

To lead on high value and complex negotiations on placements or packages with providers and to develop negotiation practice across the team.

Effective negotiations are held with providers to ensure the best possible price.

The team works to high negotiation standards that involve research, analysis of breakdown of costs from providers, challenge of requirements and a continued, proactive focus on outcomes for residents.

To manage the creation, analysis and dissemination of intelligence on the relevant care market(s) covered by the team.

The team has an accurate, up to date understanding of the care market for the client groups(s) it covers, which is used to inform brokerage decisions.

Accurate, timely market intelligence is fed to commissioners and other key stakeholders.

To oversee the day-to-day delivery of quality commissioned care services for the client group(s), manage operational relationships with providers effectively and escalate issues appropriately.

Systems and monitoring information are used effectively to manage and improve the day-to-day quality of commissioned care.

Effective contract and market management is supported.

Productive working relationships are established with providers.

Providers report positive relationships with the team.

To proactively support quality assurance and information quality across the service, taking a lead on relevant areas as required.

Social work teams understand the requirements for support plans and practice for cases passed to the Brokerage function.

Information entered on to social care and financial systems contain accurate information.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR101340-05-26