Contract to start ASAP until 27-04-26 with a possible extension.

Job Purpose:

To provide the users of the Telecare Cardiff with an efficient, reliable and friendly response to their emergency alarm calls.

Responsibilities

To egee and prioriy to is us reported to and conta centm including

To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction.

To provide any practical help, care or support that is required and inform the Control Centre of the circumstances and their own actions.

To deal with sensitive and emergency situations effectively and efficiently liaising with other customers, next of kin, care agencies are/or emergency services.

To maintain clear, accurate and concise recoras of any visits to customers in the vent of an alarm call or a routine visit

To listen patiently, to empathise with the customer's situation and convey a genuine desire to help and support.

Communicate clearly, concisely and appropriately to a wide range of customer and colleagues.

Mobile Responder will be required to visit the home of a person who has triggered alarm call to the control centre and in the event of any defective equipment.

To receive notice and details of alarm calls via a mobile telephone, tablet and two way radio and drive safely to the home of the person who has triggered the alarm call.

Carry out routine visits to the Sheltered Housing schemes in the absence of the Scheme Manager.
Programming and reprogramming dispersed alarm units and pendants together with fast dial buttons and testing the unit correctly, installing equipment into the users or agency's property.

Work with current and emerging technology to enhance customer contact services, assisting in the development and implementation of systems (both manual and technology based).

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1677244-01-26