Contract to start ASAP

Duration: 12 weeks with a possible extension.

Responsibilities:

To provide a front of house service for customers seeking housing advice and assistance, ensuring that both priority and non priority customers are directed to the appropriate part of the service.

Provide an advice and mediation service for households who live with families of friends and have been asked to leave, conducting home visits if required in order to help them to remain in their current accommodation and to avoid them having to move into temporary accommodation

To deliver a customer-facing service via drop in and appointments and work occasional evening meetings where required to accommodate the demand and flow of customers.

To deliver a customer-facing service via a telephone advice-line providing a full casework service for callers, as required.

Assess the temporary accommodation needs of customers as required and follow established placement and sign-up processes in order to provide a seamless service Manage a caseload of priority and non-priority need customers in housing need and maintain accurate and detailed casework records identifying priorities and meeting individual and service performance targets.

Manage conflicting priorities between case work, face to face interviews and operate an effective telephone service to ensure all customers can speak to housing advisers on the day of enquiry

To use a range of housing options to provide alternatives to temporary accommodation, assessing the suitability of private renting as an option, working closely with the Lettings service.

To provide private sector advice and casework to prevent the loss of private rented and owner-occupied accommodation and to ensure that accommodation is affordable and in a fit state of repair.

To gather, record and verify information in relation to housing and homeless applications and assist those customers or who need support to bid for permanent council or registered provider properties.

To provide advice and support to tenants affected by welfare reform.

The post holder will actively engage private tenants and other residents affected by benefit changes and prevent homelessness by negotiating with landlords, increasing incomes, helping tenants to move to more affordable accommodation or supporting them into work and engaging with other support services.

To respond effectively to prevent homelessness through advice, negotiation, mediation or conciliation, or by securing immediate access to alternative accommodation and generally promoting a housing options approach to service delivery to a full range of customers, including people who are challenging and demanding

To assess the housing-related support needs of single people and arrange access to appropriate housing related support services (Pathways services) via agreed referral procedures.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR106763-06-26