Contract to start ASAP until 23-08-26 with a possible extension.

RESPONSIBILITIES

Work a 24/7 rotational shift pattern covering night duty on a rota basis includingweekends and bank holidays 365 days of the year and be required to work an alternative shift pattern as and when the needs of the business require, this may be at short notice

To contribute to the effective running of the service area through attendance at meetings and training events as required including attendance on non- designated working days.

To respond to service users who have fallen or need help to mobilise.

Safely lifting uninjured fallers using the specialised lifting equipment.

To provide an emergency and non-emergency response service to calls for help from Carelink service users. Including re-setting fire panels, safe and well checks and allowing access to emergency services. Complete and submit a report of every call out attended detailing all actions taken when on site.

To provide a 24/7 response service to non-emergencies.

To provide as response service to calls from Health Care Professionals to assess and lift uninjured fallers that may or may be not receiving the Carelink service.

Take a proactive approach to all fallers by completing referral assessment paperwork, undertaking health observations ie blood pressure readings, temperatures checks and oxygen saturation levels and passing the information on to a qualified clinician if the observations are outside of acceptable parameters.

Recording all clinical observation readings on the appropriate paperwork.

Where necessary escalate emerging changes in support needs to the Team Leader or Telecare Support Manager or Team Manager and to record the same information on the call handling platform and the Adult Social Care System Liquid Logic.

To ensure that all response visits where it has not been possible to leave the call open a call is made to Carelink from the equipment or the responder mobile telephone on arrival at a property and a further call is made on departure.

To take follow up action in respect of calls received, liaising with service users and their representatives, medical professionals, emergency services and other appropriate staff across adult social care and housing associations also Initiate action by contacting appropriate agencies, relatives and emergency services as required.

To recognise and identify the general care needs of service users and, when appropriate make referrals to appropriate partner agencies including voluntary and statutory agencies, falls service and safeguarding where it is felt that a customer is in need of additional support which can't be wholly met by theCarelink provision

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

5296694-05-26