Contract to start ASAP

Duration: 12 weeks with a possible extension.

Responsibilities

Provide clear and inspiring leadership to the Business Rate and BID Team

To deliver first class service to all Businesses and the BID company. Taking an active and leading role in the management of the service and support efforts to bring about continuous improvement across the service.

Lead on the administration of the BID Levy including monthly reporting and attending liaison meetings

Support the annual billing process for Business Rates

Support Senior Managers in the management, supervision and operational service delivery.

Ensure all processes and procedures are set to maximise income to the council.

Ensuring that work is carried out in accordance with relevant legislation, City Council policy/guidance, and the City Council's policies and procedures.

To contribute to the process of continually improving customer access, quality, cost effective services and promotes a positive image of the City Council.

Ensure performance is monitored, agreed standards achieved and maintained and quality standards met or exceeded.

To effectively use relevant ICT systems and assist in the creation, development and maintenance of records, files and statistical information.

Take steps to ensure Billing and Collection of Council Tax is safeguarded and fraud is prevented and detected wherever possible.

Work co-operatively with investigators, other staff and other organisations to tackle fraud and other fraud, maintain standards of integrity as laid down in the Code of Conduct and Personal Standards of Behaviour.

To assist with the development and maintenance of procedures and codes of working practice to form part of a comprehensive quality approach to service delivery.

Take all necessary steps to ensure that the provision of Data Protection Act and related legislation are observed to protect the dignity and rights of the individual.

Be responsible for ensuring that all duties and responsibilities comply with all statutory requirements and with policy and procedure.

Undertake, wherever required other responsibilities and duties where this is commensurate with the grade of the post.

This may entail working from other locations.

Ensure that appropriate arrangements are in place to provide for a positive work/life balance both in terms of personal workload and that of direct reports.

Develop the City Council's commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

To undertake other duties and responsibilities commensurate with the grade of the post and work within the council's commitment to equal opportunities and customer service Supervision and Management Responsibility:

Ensuring activities are planned to include meaningful one to one conversations, quality annual appraisals and regular workforce planning and development.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR101786-05-26