Contract to start ASAP until 30-03-26 with a possible extension.

Job Purpose

This placement supports the front-line customer service team at Wood Green Library, helping residents access services and navigate council systems.

Placement Purpose and Requirements

Duties will include:

Issue Qmatic tickets and book appointments

Shadow reception staff and triage customer queues

Advise residents on common queries

Assist with online applications and troubleshooting

Develop confidence in managing a busy reception

Experience & Qualifications:

You do not need any previous experience; however, the placement must be relevant to your future career goals.

We are looking for someone who will commit to the full length of the placement with a can-do attitude and willingness to learn, take instructions, and work in a diverse cultural environment.

You will also receive training for the following:

Understanding Safeguarding

Unconscious Bias

Display Screen Equipment

Stress Awareness

Cyber Security

GDPR & Data Protection

Fire Awareness

Health and Safety

IT Packages related to your placement

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1676363-01-26