Contract to start ASAP

Duration: 12 weeks with a possible extension.

Job Purpose

The London Borough of Sutton is seeking an experienced Systems Training Specialist to support the successful adoption and effective use of business systems across the organisation.

The successful candidate will be responsible for designing, delivering and evaluating training programmes for employees and stakeholders, ensuring users have the knowledge and confidence required to use systems effectively.

The role will work closely with business teams, system owners, project teams and subject matter experts to understand training needs and translate system functionality into practical, user-focused learning

Responsibilities

Assess training needs across different business areas and user groups.

Design and develop engaging training materials, user guides, presentations and e-learning resources.

Deliver classroom, virtual and one-to-one training sessions for new and existing systems.

Provide system demonstrations and practical, hands-on training to users.

Work with project and implementation teams to develop training plans for new system deployments and upgrades.

Collaborate with subject matter experts and system administrators to ensure training content is accurate and up to date.

Adapt training approaches to accommodate different levels of technical knowledge and learning requirements.

Support user adoption and change management activities associated with new systems and processes.

Develop training schedules and coordinate sessions with business teams.

Monitor attendance, completion and training effectiveness.

Gather feedback from users and continuously improve training content and delivery methods.

Produce clear system documentation, quick-reference guides, FAQs and other supporting materials.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR117083-09-26