Contract to start ASAP until 31-05-26 with a possible extension.

Responsibilities:

Provide clear leadership on all matters of the Councils Workforce Strategy, including workforce planning, equality, diversity and inclusion and cultural change, bringing about lasting and sustainable transformation.

Direct and oversee an integrated service operation for Customer Services, maximising economies of scale, driving improvements in performance but also ensuring that our customers are treated fairly, equitably and understand how to engage with the council in a constructive way.

Develop plans across HR, OD, and customer services which support implementation of the Councils Corporate Plan priorities.

Provide leadership by developing and shaping the organisations culture to support the Councils wider transformation.

Direct and support organisational design, evaluating the organisational structure and design to achieve Corporate Plan priorities through workforce planning and talent management strategies

Be responsible for all aspects of HR including organisation development, workforce planning, skills and talent development, Equality, Diversity and Inclusion, employee value proposition, positive employee relations, HR policy, compliance and employee engagement and culture.

Provide leadership, to the HR & OD, Customer Services departments including, but not limited to the Contact Centre, recognising that customer engagement is a cross departmental responsibility.

Provide advice and assurance to Members and senior management on policy, strategy, statutory and regulatory practices relating to Human Resources and Customer engagement functions.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

5288626-01-26