Contract to start ASAP

Duration: 12 weeks with a possible extension.

Job Purpose

We are looking for Customer Service Advisors to join the Children's Team within Lincolnshire County Council's Customer Service Centre.

This is a highly important and sensitive role where you will be the first point of contact for people reporting concerns about a child. Calls may come from members of the public or professionals such as Police Officers, Nurses, Health Professionals and Teachers, with each contact playing a potentially vital role in safeguarding children.

As a Customer Service Advisor, your responsibility will be to gather detailed and accurate information from callers, using professional curiosity to explore concerns thoroughly and obtain all relevant facts. You will need to look beyond the information presented, asking appropriate questions and ensuring that nothing is taken at face value.

The information you collect will be documented against a structured framework and recorded accurately on our systems before being passed to Children's Social Care. The decisions made regarding a child's safety and wellbeing are often based on the information you have gathered, making clear, concise and accurate communication essential.

The nature of the calls you receive can be challenging and, at times, distressing.

You will need to be resilient, emotionally aware and prepared to handle sensitive situations professionally and compassionately.

At the same time, callers may be experiencing difficult circumstances, so it is important that you can demonstrate empathy, patience and understanding while maintaining a calm and objective approach.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR110059-07-26