Contract to start ASAP until 07-09-26 with a possible extension.

Responsibilities

Collecting income from Sales Orders raised by both councils in line with agreed businessprocesses for Accounts Receivable

Liaises with customers and their representatives, external and internal stakeholders toeffectively resolve enquires and provide comprehensive advice and assistance in writing,and face to face.

Actively monitor unpaid accounts and process cases referred for write-off or to the LegalDebt recovery Lead for onward recovery.

Provide excellent customer service by efficiently resolving enquiries received by telephone,email or in person.

To liaise with officers across the services to resolve issues and queries

Production and checking of data – for accounts receivable, performance and statutory reporting, and on request

Submission of claims and appropriate documentation in respect of insolvency matters.

To undertake work in accordance with standing orders, financial rules, and all other council policies and maintain systems for financial probity.

To assist in the training of managers and staff throughout the Council and other members of the Shared Finance Service on the Council's main system for Accounts Receivable

To assist in routine and ad hoc investigations arising from performance management reports, customer enquiries (both internal and external) and other operations such as the National Fraud Initiative findings

Support the ongoing development of the Accounts Receivable Module within the Council's Agresso financial information system

To assist in the induction of new members of staff.

Stores and disposes of all documents in accordance with the records management policy for Accounts Receivable.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1734153-06-26