Contract to start ASAP until 30-11-26 with a possible extension.

Responsibilities:

Manage your own group of leasehold accounts, service charges and shared ownership charges to consistently deliver a broad range of day-to-day management functions, arrears intervention and preventative measures.

Engage with new customers and liaise with legal to set up new tenure agreements and customer accounts.

Be responsible for, maintaining and updating customer accounts with the management and collection actions you have taken to ensure complete and comprehensive records are available for future decision making and take appropriate recovery action when required.

Comprehensive understanding of your customers individual circumstances enabling them to obtain a leasehold or shared ownership property, pay their ground rent, insurance and other service charges to prevent them getting into debt.

Negotiate payment plans considering the customers income and expenditure and find appropriate solutions to manage arrears ensuring they have the best possible chance of successfully sustaining their lease.

Identify customers with potential entitlement to: Welfare Benefits, Housing Benefit, Discretionary Housing Payments, Council Tax reduction schemes, discounts, or exemptions to assist with all housing costs and income maximisation.

Advise and support customers on how to access and manage a Universal Credit claim. Understanding the complexity of how Universal Credit is assessed dependent upon the individual's circumstances, income, and household occupancy.

Advise and Support customers on Housing Benefit entitlement, including understanding the impact of other occupants in the property/reporting Change in Circumstances and how they will impact on a Housing Benefit assessment.

To enforce collection when terms of the lease have been breached in relation to payment of housing charges and progress cases through the legal process and apply to County Court to recover the debt or bring the lease to an end

Service of appropriate forfeiture paperwork and/or Notice in line with legal requirements and Civil Procedure Rules

Submit cases to Court for unpaid housing charges and debt recovery proceedings and serve court paperwork on defendants.

Act on behalf of North Yorkshire Council at Court and present cases at Court hearings to obtain CCJ (County Court Judgement) on the debt, fixed costs and late payment interest or a Possession Order to forfeit the lease and recover the property Attendance at evictions to regain possession of properties.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1764883-08-26