Bereavement Services Operative
Job Description:
Contract to start ASAP until 05-10-26 with a possible extension.
Job Purpose
To plan and prepare for burials, considering grave and coffin dimensions, location, soil conditions, and excavation methods.
Responsibilities include managing soil and spoil to minimise disruption, ensuring safe access, meeting ceremonial and religious needs, applying appropriate shoring techniques, and completing the burial process in line with instructions and health and safety standards.
To coordinate funeral corteges, attend and support burials, including backfilling and finishing graves, and conduct the burial of cremated remains.
The role also involves liaising with mourners, clergy, funeral directors, and officials with tact and dignity.
To recognise the sensitive and emotional nature of burials, exercising sound judgement in potentially distressing situations.
The role requires readiness to handle coffined remains and the ability to respond swiftly and appropriately to minimise distress to mourners.
To carry out daily and weekly inspections, reporting any damage, breakages, or equipment failures immediately to the appropriate officers to ensure prompt repair or replacement.
This is essential to maintain the health and safety of cemetery and crematoria users, and to support the enforcement of Cemetery Rules and Regulations.
To carry out maintenance duties, including weed control and spraying in accordance with PA1 and PA6 certification.
Tasks include grass cutting, litter picking, sweeping hard surfaces, edging off paths, epicormic growth, lifting trees, maintaining flower beds, watering, removing floral tributes and unauthorised memorialisation and other activities as required by Bereavement Services.
To promote mutual respect and positive relations with all cemetery visitors, demonstrating awareness and sensitivity to the diverse bereavement needs of different cultures and religions.
To support customers, citizens, and stakeholders in raising concerns through our designated complaints process, where all issues will be acknowledged, investigated promptly, and resolved fairly and confidentially.
Responsible for coordinating with site contractors, including stonemasons, to ensure that all memorial installations comply with cemetery regulations and are appropriately aligned with existing memorials within the designated sections.
To work flexibly across all sites within Bereavement Services to meet service demands as required by the crematorium and cemeteries (City Wide).
To undertake up to 12 weeks per year on a rotational basis, working evenings (until 8pm) and weekends (until 4pm).
This role also involves driving and operating council vehicles, plant, and machinery as required.
Actively promote and embed Equality, Diversity, and Inclusion through all actions and in accordance with the organisation's EDI strategy and objectives.
Contribute to our corporate responsibility in relation to climate change by taking action and limiting the carbon impact of activities within your role and championing this work.
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.
RQ1742302-06-26