Contract to start ASAP until 30-09-26 with a possible extension.

Responsibilities

Maintain the Register of Electors, including processing and determining applications, deletions, and identity verification to ensure accuracy and eligibility.

Support statutory Individual Electoral Registration (IER), which includes processing daily downloads from the governments IER digital services portal.

Process and determine all types of absent vote applications.

Deal with applications for Voter Authority Certificates (VACs) where required.

Manage special category elector applications and maintain accurate records.

Manage the structure and security of SharePoint, Teams sites and the eXpress electoral management system to ensure that documents are stored appropriately, avoiding duplication and conforming to data protection legislation.

Co-ordinate the departments response to complaints and enquiries from members of the public and electoral community, providing guidance and advice, and decision making as appropriate.

Support the annual canvass by downloading and processing canvass returns and updating property details.

Assist the Electoral Services Manager to prepare and publish the annually revised electoral register and monthly updates and manage the process for securely distributing copies to those entitled to receive them.

Monitor and manage work queues within the eXpress electoral management system.

Produce and despatch confirmation letters, emails and application queries on a daily basis and decide on the appropriate channels to use.

Comply with the statutory restrictions governing access to electoral information and access to the register.

Act as the primary point of contact for enquiries from the councils customer support team and members of the public by telephone, email or in person, ensuring appropriate replies are provided.

Monitor the electoral services inbox and provide prompt, deadline driven responses to enquiries.

Maintain the integrity, security and lawful management of sensitive electoral data in line with both electoral law and GDPR legislation.

Proactively support the Electoral Services Manager to deliver elections and referenda for all tiers of government.

Holder of a full UK driving licence with access to a vehicle

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

5292656-03-26