Contract to start ASAP until 19-04-26 with a possible extension.

Responsibilities:

Responsible for delivering complex, routine, and emergency tasks against the technical administrative standards to ensure consistency in maintaining service delivery

Deliver a skilled and flexible technical administration support service within Our bereavement services setting, reacting positively to increased Customer interactions and requirements.

To work as part of a multi-disciplinary team responsible for meeting tight deadlines and committed to high standards of customer care

Maintain an understanding of the operational workflow processes and linkage with the technical administrative support services

Prioritise tasks assigned and escalating any gaps in resourcing to Technical Support Supervisor/Technical Support Co-Ordinator

Escalate any operational issues to Technical Support Supervisor / Technical Support Co-Ordinator and/or operational Service Manager

Ability to learn complex and specialised administrative tasks in a short space of time to meet changing service requirements including changes to legislation that would impact on the service

To provide comprehensive and high quality technical specialist services administrative support to individual, and at times, various services, across the Council

To show flexibility in adapting to delivery of different functions at a variety of locations, to meet varying demands

To provide more general support to service areas if the need arises.

Resolve complex financial queries (including payment enquiries) and ensure appropriate financial controls are in place

Ensure compliance with Financial Regulations with respect to budget commitments and payments (including any petty cash, voucher, or pre- paid card system)

Complete/support inputting of service packages onto case management systems

Support internal budget commitment authorisation processes to ensure effective delivery of supplier services

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1670771-01-26