Contract to start ASAP until 29-10-26 with a possible extension.

Job Purpose

To operate a triage system for the Housing Standards team, responding to enquiries and referrals from members of the public and other professionals, and prioritising responses to service requests.

Responsibilities:

Provide a housing advice triage service, providing advice, guidance and information to private sector tenants, landlords, homeowners and contractors on a range of tenancy and property related subjects

Develop and maintain the case management systems, updating individual case records and managing file retention in accordance with data protection policies

Carry out purchasing administration, including raising orders, checking accuracy of invoices and maintaining revenue expenditure records

Maintain absence records

Manage the stationery and printing requirements of the service, including monitoring stocks, obtaining quotes and liaising with design services

Compile and evaluate Service User feedback and respond as the first port of call to the customer, and produce monitoring reports

Liaise with a range of professionals and agencies to be able to respond to a range of enquiries

Produce letters, reports and spreadsheets using Microsoft Office

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

5297952-06-26