Contract to start ASAP until 30-04-26 with a possible extension.

Responsibilities:

Use a variety of debt recovery techniques to enable successful recovery of all debts and minimise financial and/or subsidy loss to the Council, demonstrating sensitivity to the financial constraints clients may face balanced with the financial interests of the Council

Take ownership of debt cases, making arrangements, pursuing payment, taking cases through the debt recovery process.

Maintain debt cases and produce, interpret, maintain and analyse reports, spreadsheets to meet individual, team and council wide statistics.

Acting as the first point of contact within the recovery and enforcement team, maintaining professional communications with internal and external customers by taking responsibility for all post, telephone and electronic queries.

Ensure all cases are continually monitored through following up on arrangements that have been defaulted on and locating debtors who have absconded.

Maintain accurate, appropriate and comprehensive records relating to customer accounts and contact

Maintain positive relationships with all internal and external stakeholders to ensure the Councils overall debt strategy is achieved.

Provide responses to correspondence and enquiries as necessary, always with a view to collecting debt expediently and in line with the Customer Promise.

Liaise with audit and investigations, and government departments on potential fraud cases in relation to recovery of debt.

Liaise with and work closely with internal and external legal services providers, enforcement agents and debt collection agencies to ensure the maximum recovery of debts

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

5286896-01-26