Customer Service Assistant

  • Pontyclun, United Kingdom
  • Rhondda Cynon Taf County Borough Council
  • Full-Time
  • On-Site

Job Description:

Contract to start ASAP until 10-04-26 with a possible extension.

Responsibilities:

To process orders/collections/repairs for equipment on the Community Equipments IT system

To ensure the IT system is updated with the relevant information for both Vision Products and the commissioners to make informed decisions

To follow all process and procedures as directed

To schedule deliveries, collections and repairs of equipment by contacting clients in advance to arrange suitable dates within the order requirements

To ensure scheduling is done within the requirements of the service and to meet the performance indicators

To liaise with commissioners and professionals to advise them of any problems/issues with meeting the order requirements

To arrange for the relevant paperwork/information to be collated for the delivery teams in a timely manner

To provide any relevant information in respect of equipment for the prescribers using the service

To undertake any administrative duties as directed

To ensure all information held is treated as confidential and is secure at all times.

To carry out health and safety responsibilities in accordance with the Division's Health & Safety Responsibilities document.

To undertake such other duties and responsibilities commensurate with the grade, as may be reasonably required by the Service Director, or as a mutually agreed development opportunity.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1672689-01-26