Contract to start ASAP until 20-06-27 with a possible extension.

JOB PURPOSE

To oversee the provision of an excellent and high quality customer focused service to agreed service standards.

Responsible for managing the staff, services and all resources in a designated library or libraries.

Responsible for managing performance within a designated library/ libraries and drawing up team and other improvement plans.

To continuously seek to improve, develop and diversify the service offer working with the libraries management team.

To act as a main change agent for the service ensuring that frontline staff are well placed to embrace new ways of working.

To use initiative in ensuring the smooth running of libraries particularly when lone working.

RESPONSIBILITIES

Responsible for recruiting, developing and managing staff to deliver a high quality, excellent and first class customer focused library service.

Responsible for the recruitment, development, retention and deployment of volunteers in a designated library or libraries.

Undertake appraisals and regular 1:1s for all staff. Draw up staff development plans and facilitate their achievement.

Deploy staff, volunteers and security guards within your designated library/libraries to ensure the provision of a reliable and quality service. Support other libraries as required.

Ensure adherence to all Council and library service policies and standards as well as Health & Safety and Audit requirements. Maintain up-to-date and accurate people and building documentation.

Responsible for designated library buildings and ensuring that buildings are maintained to a high standard. Liaise with Facilities Management to ensure that any issues are reported and fixed in a timely manner.

Be proficient in all organisational and service IT systems and conduct training for staff, volunteers and contractors as required.

Proactively promote new technologies to customers and ensure that support is provided for customers in using various forms of technology internally and externally from library buildings.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

5298430-06-26