Contract to start ASAP until 01-05-26 with a possible extension.

Job Purpose

To be part of a team delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including, new tenancies and tenancy changes interviewing service users and dealing with general enquiries.

To be responsible for a range of tenancy management duties and be a visible presence with residents on our estates.

Ensuring tenants are well cared for, neighborhoods are clean and safe and resident satisfaction is high.

Responsibilities:

To take part in the organisation's response to emergencies, helping to coordinate actions and providing support to residents.

To respond to and manage incidents of low level anti-social behaviour, including harassment, nuisance, and neighbour disputes, taking appropriate action in liaison with Haringey Council, Police and other agencies.

To take enforcement action to resolve anti-social behaviour and breach of tenancy matters and to refer particularly complex issues to a Senior Housing Officer.

To support the effective management and re-letting of void properties by carrying out pre-termination visits; accompanied viewings; sign-ups and new tenant visits promptly and ensuring that new tenants are aware of their responsibilities under the tenancy agreement.

To give general advice on housing options including transfers or any other tenancy related issues including supporting new tenants as appropriate to settle into their homes.

To ensure robust tenancy sustainment working across the patch, where possible, working with internal and external partners to bring about successful outcomes, escalating particularly complex cases to the Senior Housing Officer where appropriate.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1671068-01-26