Contract to start ASAP until 25-05-26 with a possible extension.

Responsibilities

Manage a dispersed team of caretakers, including mobile relief and agency caretakers, to ensure they provide a high-quality, safe, and responsive service on our estates, following Council policies and procedures.

This includes (but not limited to) inducting and assessing new starters, supporting team training and development, conducting regular one-on-one supervision and team meetings, assessing health and wellbeing, ensuring strict compliance with health and safety, managing performance, conduct, and sickness absence.

To assist as required in the measurement of caretaker workloads.

Ensure appropriate staffing levels are always maintained and keep accurate staff management records

Provide caretaker supervision on a rotating basis during weekends.

This will typically involve working one weekend in every eight weeks.

Arrange suitable cover if unable to meet the scheduled weekend and ensure scheduled weekends are made up

Regularly inspect and monitor all communal areas and services provided within the management area, including cleaning standards, estate lighting, horticulture, communal repairs, waste collections, play areas, sports pitches, and garages, to ensure the highest standards are met.

The Estate Services Area Manager and procedural requirements will determine the frequency of these inspections.

Follow up on remedial actions and track to completion

Ensure all health and safety tasks, including fire safety inspections and fire risk assessment actions, are completed within target times and in accordance with procedures.

Update associated records on management systems and work closely with Corporate and Neighbourhood H&S colleagues.

Thoroughly review inspection reports, as well as feedback and complaints from residents and Members, to identify and address areas of concern.

Provide clear, accurate, and well-written responses to correspondence from residents, their representatives, councillors, MPs, Council staff, and other agencies regarding estate services matters, ensuring all replies are delivered within the required timeframes.

Additionally, respond to phone calls and messages with helpful and precise information as needed.

Maintain your own estate performance reports and keep an oversight of accurate records relating to caretakers storage and the maintenance of machinery, materials, and equipment.

Regularly inspect caretaker storage areas and welfare facilities to ensure full compliance with health and safety regulations.

Ensure caretakers consistently order appropriate levels of cleaning materials and equipment, and that they always have adequate supplies of Personal Protective Equipment (PPE) to carry out their duties safely.

Work closely with Health & Safety colleagues to promptly address and resolve any concerns.

Respond to emergencies by assisting affected residents, emergency services, utility companies, and other service providers.

Take necessary measures to minimise bye provides. ale resident meres series wili inconvenience and protect the Council's property from damage

To work as a team with other Estate Services Co-ordinators based in the area, covering duties during absences, as directed by the Estate Services Area Manager, and handle enquiries not associated with your allocated patch.

Additionally, collaboratively work with other council teams and partner agencies to address complex issues, including antisocial behaviour, to achieve the best outcomes for our residents

Oversee Tenant Management Organisations (TMOs) and Co-operatives, ensuring that everyone involved in the Management Agreement understands and fulfils their responsibilities.

This includes inspecting TMO-managed properties and reporting any breaches to the relevant Council teams

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1688393-02-26