Contract to start ASAP

Duration: 26 weeks with a possible extension.

Responsibilities

Execute your duties in accordance with legislative requirements, the division's Service Plan, poli equirements, financial procedures, the recovery timetable and those determined by your manage

Effectively respond to all enquiries received by letter, telephone, in person (where required) and electronically.

Ensure all necessary action is taken to collect revenue efficiently and effectively & process applications for reliefs and other reductions with due regard to internal and external fraud prevention and detection.

Ensure all work is carried out in accordance with procedures, agreed time scales and those dictated by legislation.

Deal with difficult queries including complaints by correspondence, telephone, face to face (where required) and electronically, ensuring timely, accurate, appropriate responses and suggest remedia action where weakness in service delivery is identified.

Submit irrecoverable debt for write off in line with delegated powers, audit requirements and internal procedures.

Comply with procedures to maintain an accurate database, fulfill audit requirements, and mee
xceed internal & external accreditatior

Undertake proactive work and participate in outreach work to improve collection.

Establish effective liaison with external bodies and partners and maintain good working relationships to assist the collection of revenue.

Liaise with and instruct the Enforcement Agents and other relevant bodies i.e. Solicitors / Proces Server, on the appropriate course of action to ensure effective revenue collection. Report to you manager on their performance.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR21303-01-26