Contract to start ASAP

Duration: 24 weeks with a possible extension.

RESPONSIBILITIES

Lead the responsive repairs team, maximising the productivity of in-house labour, and manage external contractors to deliver a high-quality repairs service.

Lead the Business Support Team to support delivery of a high-quality repairs and voids service.

Work closely with colleagues across the Council including those in voids, tenancy management, and the wider repairs and investment team, monitoring all repairs, from identification to completion.

Manage disrepair claims and customer complaints.

Proactively identify opportunities to improve performance and implement agreed initiatives to support the fast and efficient progression and completion of repairs.

Deliver a high quality and safe repairs service, achieving compliance with regulatory and locally set standards and a high level of customer satisfaction.

Produce and analyse management and performance information, and customer insight to identify and deliver improvements.

Lead meetings, and support effective communication between internal departments, colleagues, and contractors, to support the fast and efficient progression and completion of repairs.

Provide cover in the absence of the Principal Officer - Voids.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR104382-06-26