Contract to start ASAP

Duration: 12 weeks with a possible extension.

Job Purpose

We have vacancies available in our Customer Service Centre based in Lincoln in our Adult Care Team.

Using the strength-based approach to enable positive change in people's life you will deal with contacts via telephone and email from the public and professionals who are contacting us for information and advice, to report a safeguarding or to access a service from Adult Care, the Lincolnshire Carer Service and/or the Wellbeing Service.

These calls can be complex, sensitive, and emotive, but from the training received you will use your call control, professional curiosity as well as your excellent communication skills to gather the relevant information to determine the most appropriate outcome for the customer.

You will be a passionate and customer focused candidate with experience of working within a busy Customer Care or Customer Service Centre environment.

Experience within a social care setting would be preferred, but not essential as full training will be provided.

Excellent typing and sound IT skills are essential as you will be required to type and talk (Direct input) to ensure the contact is taken as efficiently as possible.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR23214-02-26